Insurance car repairs in Artarmon

Insurance car repairs in Artarmon

We handle repairs allocated by insurers. Where your policy allows, you can also ask for us by name.

Get an estimate or call (02) 9439 4414

Two ways your car can reach us

Your insurer allocates the repair

Insurers send repairs to us, and we are experienced with the process. Once your insurer has allocated the repair, we take it from there and keep you updated until collection.

You ask for us by name

Where your policy allows, you can request Jack Hillermans as your repairer when you lodge a claim. Tell your insurer early, because that is easier than changing repairers later.

What to check in your policy

Four steps from bingle to collection

  1. Assessment

    Drive in during assessment hours, no booking needed. Can't get in? Send photos through the form and we will estimate from those.

  2. Insurance approval

    For insurance work, we send your insurer the quote and photos it needs, and repairs start once they are approved. Tilt tray towing can be arranged for non-drivable vehicles.

  3. Repairs

    Your car is repaired to factory standards in our Artarmon workshop. Timing depends on the damage and parts availability, and we keep you updated along the way.

  4. Collection

    You collect your car once the work is finished. Eligible insurance repairs carry lifetime cover, logged on our system.

What to have ready

You can call us before you have all of this, but it makes your claim move faster.

  • Your policy number, and your claim number once you have one
  • The other driver's name, address and registration
  • Photos of the damage to every vehicle
  • Whether your car can be driven, so we can arrange a tilt tray if it cannot

Guides that help

Eligible insurance repairs carry lifetime cover. Read how lifetime cover works.

Insurance questions

Most people have never made a claim before. Here is what we get asked at the front counter.

Do I have to use the repairer my insurer suggests?
It depends on your policy. Where your policy allows, you can request Jack Hillermans by name, even if your insurer suggests someone else. Check your policy or call us and we will help you work out what your cover allows.
Do you deal with my insurer?
Yes. We send your insurer the quote and photos it needs, and repairs start once they are approved. We keep you updated until collection.
What if more damage is found once the work starts?
The extra work usually needs approval from your insurer as well, which can add time. We let you know when this happens.
How long will my repair take?
It depends on parts availability and the extent of the damage. We give you a realistic timeframe with your quote and keep you updated while the car is with us, so you are never chasing for news.

Send photos, get a straight answer

A few photos of the damage are usually enough for an initial estimate. We come back to you within one business day, and there is no obligation either way.

Prefer to talk it through? Drive in Monday to Friday, 7:00am to 4:00pm, or call us on (02) 9439 4414.

  • Response within one business day
  • Insurance and private work quoted
  • Your details are never shared

Had a bingle?
Start here.

One call and we take it from there: insurer requirements, towing arranged, car repaired to factory standards, with lifetime cover on eligible insurance repairs.

Call (02) 9439 4414 Get an estimate

Drive-in assessments Mon to Fri, 7:00am to 4:00pm - 32 Whiting St, Artarmon